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Dublin-based tech firm, EdgeTier, is set to revolutionize customer experience in call centers with its AI-driven solution. By leveraging natural language processing, their SaaS platform offers real-time insights on customer conversations across multiple channels, enabling companies to enhance support and decision-making. With a recent Series A funding of €6 million, EdgeTier aims to expand its team and operations in Ireland and Spain, generating nearly 50 job opportunities in the next two years.
EdgeTier has successfully secured €6 million in Series A funding, a milestone that paves the way for significant growth. As part of their expansion plans, the company intends to grow its current team from 22 to 70 employees, strategically distributed across their bases in Ireland and Spain. With the backing of prominent investors including Smedvig Capital, Episode 1, and Act Venture Capital, EdgeTier is poised to reinforce its position as a leading provider of AI-powered customer experience solutions.
The upcoming recruitment drive will primarily focus on bolstering the product, commercial, and operations functions within the organization. Recognizing the transformative impact of AI and machine learning on customer-centric operations, Dr. Shane Lynn, CEO and co-founder of EdgeTier, emphasizes the crucial role these technologies play in helping businesses gain actionable insights from customer conversations and effectively support their customers at scale. By harnessing AI-driven conversational data analysis, EdgeTier equips contact centers and customer experience professionals with the tools they need to drive meaningful improvements, respond promptly to evolving customer needs, and make data-driven decisions.
Since its establishment in 2015 by Dr. Shane Lynn, Dr. Bart Lehane, and Ciarán Tobin, EdgeTier has experienced remarkable growth, boasting a 3.5X increase in its client base last year. Renowned companies such as Zendesk, Kustomer, Intercom, Salesforce, and LivePerson have chosen EdgeTier to enhance their customer experience offerings.
The impressive trajectory of EdgeTier's success has not gone unnoticed by industry experts. Joe Knowles, Partner at Smedvig Capital, praises EdgeTier's exceptional growth rate and its ability to deliver tangible value to customers. With a customer retention rate of 100% and an impressive upsell rate of 150%, EdgeTier exemplifies how innovative and customer-centric brands are embracing AI-driven solutions to unlock the full potential of their contact centers.
EdgeTier's recent €6 million funding injection marks a significant milestone for the Dublin-based tech firm. As they embark on their expansion journey, EdgeTier aims to create nearly 50 jobs while solidifying their position as the go-to provider of AI-powered customer experience solutions. By leveraging advanced technologies and their expertise in the field, EdgeTier is revolutionizing the way companies understand, support, and engage with their customers in the dynamic landscape of call center operations. With their commitment to innovation and customer-centricity, EdgeTier is poised to shape the future of customer experience across industries.
